Mitel MiVoice 250 Office "SMB"

HX Controller Discontinued

Mitel has made the decision to discontinue the MiVoice Office 250 solution (formerly known as the Mitel 5000) in the US. We recognize this platform has significant history and importance for our customers and our team of experts can help you prepare for the future.



All MiVoice Office 250 related products shown below will be affected but the dates vary in terms of when products will cease to be available for purchase. Add-on sales, whether for the MiVoice Office Applications Suite, extra line cards, digital system phones and software licenses, will continue for an extended period.


As a Mitel Gold Partner, Partners Technology offers the best support for your Mitel equipment and software, and we are best equipped to help you plan for the upcoming changes.



Partners Technology will continue to support the HX controller. When and if the time is right, we can always replace the HX controller with a SMB controller to allow you to continue to use your existing phones.  Alternately,  we can always discuss the benefits of moving to the cloud. 

Contact your Partners Technology Account Executive to discuss your options. Be sure to ask about current migration promotions!


Following are the Mitel end of sale dates for MiVoice Office 250 and Application Suite. 

MiVoice Office 250

  • End of Device License Sales > June 30, 2024
  • End of Mitel Technical Support > June 30, 2026

Mitel Application Suite

  • End of Sales / End of Software Design > January 31, 2024
  • End of Mitel Technical Support > June 30, 2027

Have you scheduled a system review?

We offer both Mitel hybrid-based and hosted phone systems with latest features and functionality. Mitel offers world-class solutions to keep your company communicating effectively. Regardless of the direction that best meets your organization’s unique needs, Partners Technology has the right solution for you. 

Contact our office to schedule a system review with a Partners Technology account executive today, to learn more and begin the planning process!
Interested in a FREE technology review?