Support Services

24-Hour Service + Support

We strive to provide the best-in-class service and support to each and every one of our valued clients.  In addition to our field service technicians, we have a team of support technicians, who are able to quickly diagnose issues, make programming changes and answer your questions.  Should you ever have a critical issue after hours you can count on Partners Technology to provide Emergency support 24-hours-a-day, 7 days a week.


Emergency Service Requests

We ask that you contact us immediately for all Emergency Service Requests by calling 781-930-5000 or 800-781-7700. Your call will be answered live and dispatched to the technician on call.


Non-Emergency Service Requests

For non-emergency service and support Mon-Fri between 8:30am – 5:00pm, please email


Remote Tech Support

We are pleased to offer clients remote support. Your Partners Technology Technician will assist you with login only when required.

Mitel End User Guides

Please contact us to obtain Mitel System user guides for your unique system or visit our Video Gallery for training videos.

Mitel Software Assurance + Support

Mitel Software Assurance and Support services play an important role in helping your Mitel solution remain current and insures Partners Technology has the manufacturer support needed for critical failures.  Protect your investment and be sure to discuss support options with your Partners Technology Representative.

Mitel Software Assurance + Support Overview (2:26)

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