From single site work groups with fewer than 25 agents to sophisticated multi-site contact centers, Partners Technology has a solution for businesses of all sizes. We are pleased to offer clients complete contact center solutions from Mitel. Depending upon customer requirements, solutions are custom tailored to maximize each contact center’s objective from a traditional Call Center to a true Omni-Channel Contact Center. We offer solutions that include, Artificial Intelligence (AI) with Desktop CRM integration, SMS, E-mail, and chat – for both the Agent and Manager desktop.
Mitel’s Contact Center solution portfolio includes three packages for varying business needs: MiContact Center Office, MiContact Center Business (Workgroup up to 100 agents, single site), and (Contact Center +100 agents, multi-site). As business requirements evolve and grow over time we can easily and cost-effectively upgrade clients from the Business Edition to Enterprise Edition.
We also offer solutions for additional supervisor and agent productivity applications, outbound dialing applications and advanced reporting and complete end-user training available from Mitel.
Let us help you determine the best solution to meet your needs. Contact us today to for a free technology assessment.