CUSTOMER EXPERIENCE
Committed to ‘educating all students to achieve success,’ Walpole Public Schools understands the critical importance of technology in delivering on that promise. That’s why the district turned to Partners Technology to replace its failing POTS phone system with a new, technologically advanced VoIP unified communications platform from Mitel. Based in the Town of Walpole, MA, the School Business Administration department serves 9 locations, which consists of approximately 3,650 students in grades Pre-K through 12 and, 600 staff.
Keeping everyone in touch was becoming increasingly difficult due to failing copper lines and hardware in our old analog phone system. Phone service was unreliable and vendor support was hard to come by and extremely expensive.
Walpole Schools – Project Checklist
Walpole Schools Systems Goals
- Better functionality and system design
- Upgrade system and reduce costs
- Internal extension dialing across all extensions
- Ease of use
Partners Technology Recommended Solutions
- Mitel Unified Communications Solution
Walpole Schools Systems Benefits
- Budget Savings
- Reliable Vendor, in Mitel and Partners Technology
- User experience was vastly improved
