CUSTOMER EXPERIENCE
East Bay Community Action Program (EBCAP)
East Providence, RI
The East Bay Community Action Program (EBCAP) serves as the bridge to self-reliance for more than 30,000 residents in Rhode Island’s East Bay area. A private, non-profit 501 (c) (3) corporation, it strives to be East Bay’s premier health and human services agency by connecting people with the right services at the right time.
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“We couldn’t be happier to have a partner who is so knowledgeable and willing to do what it takes to get the job done right.”
Cory Guglietti
EBCAP’s Director of Administration.
EAST BAY COMMUNITY ACTION PROGRAM (EBCAP) – PROJECT CHECKLIST
EBCAP Goals
- Replace an aging phone system they could no longer get support for
- Select a system that was modern and included key features such as the ability to transfer calls between locations.
- Scalable system that allowed staff to stay connected when away from the office
Partners Technology Recommended Solutions
- Mitel MiVoice Business
- MiCollab Application
- Mitel feature phones and soft phones
EBCAP Benefits
- No more POTS (plain old telephone service)
- Mobility solutions
- Reliable redundancy
- 4-digit transferring of calls between locations improving efficiency and expediency in assisting clients