CUSTOMER EXPERIENCE
New England Truck Solutions
Avon, MA
Truckers may keep America moving, but it’s New England Truck Solutions (NETS) that keeps their customers’ trucks rolling.
Based in Smithfield, Rhode Island, and with a new, second location in Avon, Massachusetts, customer-driven NETS is a full-service commercial truck dealership providing everything from parts, service, and sales to vehicle graphics.
When NETS needed to replace its old phone system, it looked for a true, one-stop partner to take care of all their communications needs. It was time to move from “breaker, breaker” to the cloud to ensure business continuity, seamless integration with its second location and uncompromising communications with its customers. All at a cost-effective price point that wouldn’t be a roadblock to the company’s goals.
New England Truck Solutions (NETS) – PROJECT CHECKLIST
NETS Systems Goals
- Multi-site connectivity
- Select a partner who would provide impeccable service
- Purchase a new voice solution that was cost-effective
- Ease of use and remote connectivity
Partners Technology Recommended Solutions
- Mitel Cloud Voice Solution
NETS Systems Benefits
- Remote access in the event of power loss
- Reliable Vendor, in Mitel and Partners Technology
- Cost effective pricing option with maintenance and upgrades included
