CUSTOMER EXPERIENCE
East Bay Community Action Program (EBCAP)
East Providence, RI
The East Bay Community Action Program (EBCAP) serves as the bridge to self-reliance for more than 30,000 residents in Rhode Island’s East Bay area. A private, non-profit 501 (c) (3) corporation, it strives to be East Bay’s premier health and human services agency by connecting people with the right services at the right time.
“We couldn’t be happier to have a partner who is so knowledgeable and willing to do what it takes to get the job done right.”
Cory Guglietti
EBCAP’s Director of Administration.
EAST BAY COMMUNITY ACTION PROGRAM (EBCAP) – PROJECT CHECKLIST
EBCAP Goals
- Replace an aging phone system they could no longer get support for
- Select a system that was modern and included key features such as the ability to transfer calls between locations.
- Scalable system that allowed staff to stay connected when away from the office
Partners Technology Recommended Solutions
- Mitel MiVoice Business
- MiCollab Application
- Mitel feature phones and soft phones
EBCAP Benefits
- No more POTS (plain old telephone service)
- Mobility solutions
- Reliable redundancy
- 4-digit transferring of calls between locations improving efficiency and expediency in assisting clients
