DigSafe was looking to replace an aging phone system that provided zero visibility into customer interactions, with the objective to increase productivity and improve customer satisfaction. Partners Technology and Mitel came to the rescue to support all carrier services (Internet, Voice Services, VPN, etc.).

As an existing Mitel customer, Princess House was challenged to find the right business partner to help them with their Contact Center (Voice, Email, Chat) replace their 12-year-old Mitel premise-based phone system with a new Mitel Cloud-Based Solution to better support Remote Contact Center Agents, resulting in improved scalability, flexibility and more.

Faced with shifting its office location multiple times over a four-year period, the company needed a new system that could easily adapt to its business needs and today’s evolving communications technology. And with the outbreak of the covid pandemic, they needed it fast.

Faced with replacing an aging phone system they could no longer get support for, Rhode Island based EBCAP, engaged Partners Technology to help them select a new Mitel system and carrier services (Internet, SD-WAN, Voice Service, VPN, etc.). This resulted in key features such as the ability to transfer calls between their 13 locations and more.

When Tech Etch’s 20- year-old Executone phone system became obsolete, the call went out to Partners Technology to provide an up-to-date communications system powered by newer technology that could carry Tech Etch into the future.

With its new Mitel solution, NETS is able to be more productive, deliver better customer service and enjoy a user-friendly system with remote connectivity that’s highly reliable and simple to use and manage with no boxes to install or software to maintain for exceptional quality and enterprise-class security through state-of-the-art cloud connectivity.

Looking to improve their Call Center with a Contact Center Solution and Call Reporting capabilities, Cobalt Benefits Group turned to Partners Technology to replace their legacy Siemens phone system with a Cloud-Based Solution.

With a new hosted cloud-based communications solution from Partners, Brownell Systems has been able to reduce capital expenses, as well as maintenance, administration and equipment costs, all while enjoying the benefits of the latest IP PBX features and solutions.

he last time the financial institution updated its phone system was in an age where internet phone service was nonexistent, too. So, when it came time to retire its aging Nortel landline PBX system, Somerville’s Credit Union knew it was also time to make the switch to VoIP phones.

Looking to enhance the public safety of its residents, the Town of Sandwich contacted Partners Technology to help select a system for the Police and Fire (and later the entire town, 11 locations) that was both resilient and redundant, with multiple layers of failure back-up in the event of a severe storm or other disruption.