DigSafe was looking to replace an aging phone system that provided zero visibility into customer interactions, with the objective to increase productivity and improve customer satisfaction. Partners Technology and Mitel came to the rescue to support all carrier services (Internet, Voice Services, VPN, etc.).

CUSTOMER EXPERIENCE Committed to ‘educating all students to achieve success,’ Walpole Public Schools understands the critical importance of technology in delivering on that promise. That’s why the district turned to Partners Technology to replace its failing POTS phone system with a new, technologically advanced VoIP

Faced with shifting its office location multiple times over a four-year period, the company needed a new system that could easily adapt to its business needs and today’s evolving communications technology. And with the outbreak of the covid pandemic, they needed it fast.

Faced with replacing an aging phone system they could no longer get support for, Rhode Island based EBCAP, engaged Partners Technology to help them select a new Mitel system and carrier services (Internet, SD-WAN, Voice Service, VPN, etc.). This resulted in key features such as the ability to transfer calls between their 13 locations and more.

When Tech Etch’s 20- year-old Executone phone system became obsolete, the call went out to Partners Technology to provide an up-to-date communications system powered by newer technology that could carry Tech Etch into the future.

With its new Mitel solution, NETS is able to be more productive, deliver better customer service and enjoy a user-friendly system with remote connectivity that’s highly reliable and simple to use and manage with no boxes to install or software to maintain for exceptional quality and enterprise-class security through state-of-the-art cloud connectivity.