Mitel AI Agents

Smarter Conversations from the First "Hello"

At Partners Technology, we help you leverage the latest in GenAI and Machine Learning to reduce wait times and empower your workforce. By integrating Mitel’s AI solutions, you transition from traditional call handling to proactive, intelligent engagement.

MITEL VIRTUAL AGENT

24/7 Intelligent Self-Service

Mitel Virtual Agent works in conjunction with the Mitel MiContact Center Business (link to CC webpage) platform and allows your business to provide immediate, human-like assistance across voice and digital channels without tying up your live staff. Powered by Google Cloud CCAI and advanced Large Language Models (LLMs), it acts as a digital first responder for your brand.

High Resolution Rates: Capable of automating up to 80-90% of routine inquiries—such as order tracking, appointment scheduling, and FAQs—with contextually aware, natural language responses.
Natural Conversation: Moves beyond rigid “press 1 for sales” menus. It understands intent, handles off-script questions, and speaks in a natural, human-like voice.
Seamless Handoff: If a query becomes too complex, the Virtual Agent intelligently escalates the session to a human agent, passing along the full conversation history so the customer never has to repeat themselves.
Multi-Lingual Support: Instantly engage with a global audience by providing support in over 100 languages.

MITEL AGENT ASSIST

The AI Co-Pilot for Your Team

While the Virtual Agent handles the routine, Mitel Agent Assist empowers your human agents to handle complex issues with greater speed and accuracy. Think of it as a real-time “coach” that sits beside every agent during every call or chat.

Real-Time Knowledge Surfacing: As the AI listens to the live conversation, it automatically searches your company’s knowledge base and pulls up relevant articles, pricing, or procedures—eliminating the need for the agent to search manually.
Suggested Responses: Provides agents with GenAI-powered reply suggestions for chat and email, ensuring responses are consistent, on-brand, and accurate.
Sentiment & Intent Detection: Analyzes the customer’s tone and emotional cues in real-time, providing the agent with tips on how to handle the interaction (e.g., “empathize with delay” or “offer discount”).
Automated Summarization: After the call ends, the AI instantly generates a concise summary of the interaction and updates the CRM, significantly reducing After-Call Work (ACW) and improving data integrity.

Transform Your Customer Journey

Whether you want to deflect high call volumes with a Virtual Agent or improve your team’s performance with Agent Assist, Partners Technology provides the roadmap to implement these tools effectively.

Ready to Automate Your Business Communications?

Schedule a no-obligation consultation to learn how AI Agents can improve inbound communications and provide a better customer experience.

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