Sterling Municipal Light Department (SMLD) has been supplying innovative utility services to its customers since 1910. Now in its second century of serving the people of Sterling, Massachusetts, the customer-owned utility recently upgraded to a cloud-based IP communications system of its own as their previous phone system was showing its age.

When the Town of Sutton decided it was time to replace an aging Avaya phone system, they were buying parts for on eBay, they had specific goals in mind, including the ability to connect all the Towns municipal offices (Town Hall, Police, Police Substation and Fire) and buildings via fiber.

To provide its employees, in 13 locations with the seamless ability to communicate with each other and the residents of Kingston, The Town of Kingston, IT Director knew it was time for a communications system that would catch them up with the 21st century.

he last time the financial institution updated its phone system was in an age where internet phone service was nonexistent, too. So, when it came time to retire its aging Nortel landline PBX system, Somerville’s Credit Union knew it was also time to make the switch to VoIP phones.

With a new hosted cloud-based communications solution from Partners, Brownell Systems has been able to reduce capital expenses, as well as maintenance, administration and equipment costs, all while enjoying the benefits of the latest IP PBX features and solutions.

Looking to improve their Call Center with a Contact Center Solution and Call Reporting capabilities, Cobalt Benefits Group turned to Partners Technology to replace their legacy Siemens phone system with a Cloud-Based Solution.

With its new Mitel solution, NETS is able to be more productive, deliver better customer service and enjoy a user-friendly system with remote connectivity that’s highly reliable and simple to use and manage with no boxes to install or software to maintain for exceptional quality and enterprise-class security through state-of-the-art cloud connectivity.

When Tech Etch’s 20- year-old Executone phone system became obsolete, the call went out to Partners Technology to provide an up-to-date communications system powered by newer technology that could carry Tech Etch into the future.

Faced with replacing an aging phone system they could no longer get support for, Rhode Island based EBCAP, engaged Partners Technology to help them select a new Mitel system and carrier services (Internet, SD-WAN, Voice Service, VPN, etc.). This resulted in key features such as the ability to transfer calls between their 13 locations and more.

Faced with shifting its office location multiple times over a four-year period, the company needed a new system that could easily adapt to its business needs and today’s evolving communications technology. And with the outbreak of the covid pandemic, they needed it fast.