Faced with shifting its office location multiple times over a four-year period, the company needed a new system that could easily adapt to its business needs and today’s evolving communications technology. And with the outbreak of the covid pandemic, they needed it fast.
As an existing Mitel customer, Princess House was challenged to find the right business partner to help them with their Contact Center (Voice, Email, Chat) replace their 12-year-old Mitel premise-based phone system with a new Mitel Cloud-Based Solution to better support Remote Contact Center Agents, resulting in improved scalability, flexibility and more.
DigSafe was looking to replace an aging phone system that provided zero visibility into customer interactions, with the objective to increase productivity and improve customer satisfaction. Partners Technology and Mitel came to the rescue to support all carrier services (Internet, Voice Services, VPN, etc.).
Faced with shifting its office location multiple times over a four-year period, the company needed a new system that could easily adapt to its business needs and today’s evolving communications technology. And with the outbreak of the covid pandemic, they needed it fast.
As an existing Mitel customer, Princess House was challenged to find the right business partner to help them with their Contact Center (Voice, Email, Chat) replace their 12-year-old Mitel premise-based phone system with a new Mitel Cloud-Based Solution to better support Remote Contact Center Agents, resulting in improved scalability, flexibility and more.
DigSafe was looking to replace an aging phone system that provided zero visibility into customer interactions, with the objective to increase productivity and improve customer satisfaction. Partners Technology and Mitel came to the rescue to support all carrier services (Internet, Voice Services, VPN, etc.).