CUSTOMER EXPERIENCE
Town of Sandwich Police + Fire Department
Sandwich, MA
Incorporated in 1639, the picturesque Town of Sandwich is home to 21,000+ near Cape Cod, Massachusetts.
“Our experience with Partners Technology has been excellent. They’re extremely knowledgeable in every aspect of the systems they recommend. Each of their staff was easy to work with, and I never heard the word “no” for any additional request. We especially appreciated their workarounds to problems and recommendations for meeting our goals that evolved throughout the building process. They were able to recommend a better solution through Mitel that can carry the entire town into the future.”
Michael Nurse
Deputy Chief of Police
POLICE + FIRE DEPARTMENT – PROJECT CHECKLIST
Town of Sandwich Goals
- Replace an aging phone system to enhance the public safety of its residents
- Select a system that was both resilient and redundant, with multiple layers of failure back-up in the of a severe storm of other disruption
- System must support an Incident Command System that complemented national incident management systems
- User-friendly and economical solution that could accommodate growth of additional departments and town services
Partners Technology Recommended Solutions
- SIP lines and a cellular back-up system with Mitel MXe III redundancy package
- MiVoice Call Recording Application
- Mitel feature phones and soft phones
Town of Sandwich Benefits
- More reliable public safety support to citizens in event of emergency
- Town employees have become more efficient
- Investigative Staff are able to leverage anonymity in communication during investigations
